Recently I have seen a few comments about Wayland Games costing more than other retailers for Batman Minis.
When I went onto the WG site on Wednesday to check prices for a review, I noticed ALL the Batman minis prices had been cut!
Single figures and two packs around £10.36 and crew boxes for £19.99. Large single figures range in price depending on size but are still as cheap as anywhere else.
Another complaint I have seen is people having to wait for Wayland Games to get stock of an 'available' model. The new site now has live stock levels on so you know if they have it there or have to order it in.
The next complaint was postage costs were too high. They now ship free for orders over £40 and it's about £6 for tracked / enhanced postage if you want it.
After spotting they had the new releases in stock, I wanted to test out what people had been saying and see if there was anything behind these complaints.
On Wednesday night at 9:30pm, I ordered a crew, henchmen and three single packs.
All at the new low prices and all said they had # in stock.
Thursday morning they had all been shipped.
They arrived at 11am Friday morning.
Test 1 results - I can't see what people are moaning about!
So, if you want to grab some new minis, why not check out Wayland Games,
Some of you may know I write for the Wayland blog and will have noticed the Wayland banners on the side of this page. So you don't think this is an ad for them, I wanted to explain what it's all about quickly.
I decided to put this post together after seeing several negative comments when sharing my Wayland articles. People complaining that haven't even dealt with Wayland in the last year or two but appear to be the vocal majority online. I was starting to get sick of them to be honest.
As for the banners, Wayland don't pay for them like a few have suggested. They are part of the Affiliate program that I chose to join and place on here. I do get commission from any sales they generate but this has only been about £45 in almost two years. Not really worth sucking up for.
I hope that clears things up and if you ever fancy helping this page out a little. feel free to click on the banners to shop on the Wayland site.
- Hendybadger
I've never had a problem with Wayland though I know others have said differently however the lower prices are nice as there are a few minis I still need to pick up.
ReplyDeleteSame here. I might have to go shopping again later.
DeleteWithout customer feedback, retailers wouldn't know what they were doing well or not. So all that moaning as you call it, resulted in good changes for everyone who orders from wayland.
ReplyDeleteFeedback is great and that's why Wayland changed their prices.
DeleteMaybe moaning was the wrong word, but I keep seeing these complaints from people that then say they ordered once two years ago but are still keeping on about it whenever Wayland is mentioned.
Fair point. Folks are much less likely to share positives than negatives.
DeleteThat's why I wanted to do this post to be honest. It's good for some positives to be out there from people that have never had an issue to try and balance the mass of vocalised negatives.
DeletePerhaps worth ,mentioning that you do blog posts for Wayland games to head of any thoughts of this being an advertising post for them? Especially as there are two banner ads for them staring at me on this site as I type this.......
ReplyDeleteI do write on the WG blog, but this post is just my personal opinion after seeing comments from people when I share my WG posts.
DeleteThe banners on the side are part of the affiliate program I joined. I don't get paid for them, I get commission from any sales they generate. That's been about £45 in over a year. Not really worth sucking up for to be honest.
Fair one, I wasn't accusing you, just thought it was worth you mentioning so people understood any independence issues weren't a problem. I know that's a bit more traditional media type stuff rather than blogging and all that, but it was something that came to my mind when I read it. If it makes a difference, I like wayland and respect the wide range of stuff they have. Every Internet seller has the odd stock issue, even the big name high street brands, so I'm not doing this as a WG bash :)
DeleteI didn't think you were acusing at all. I just thought it was fair I was open and honest about the banners and such.
ReplyDeleteI have added a little explanation to the post. What do you think?
ReplyDeleteWhile I don't like to complain about it, I find Wayland's service lacking lately. There used to be a regular update about orders which took longer to be delivered, these seem to have gone.
ReplyDeleteI was pretty happy until the new website got released and I went from a two-three week delivery to a month and a half - two months (without a regular mail with an update).
I still order at their site though and hope they can improve their service again to the standard I was used to.
That's not too great.
DeleteWas it stuff marked as in stock or available to order?
One order, which was delivered last week and I ordered in May, had everything in stock. The other order, from the start of June, had one item available to order. I had one mail about the last one saying it takes a bit longer, so I'm still waiting.
DeleteA friend of mine had a similar experience, He canceled the order after three weeks without notice and asked for a refund. He said they were very polite and made no fuss about it. After receiving back his money he ordered at Firestorm and had it a week later.
I must add we live in mainland Europe, so shipping will naturally take a bit longer. But still, not impressed by their service.
Perhaps some of their distributors can't handle the demand or they have grown too fast and have logistic problems. Whatever it is, I hope they sort it out soon.
Hopefully they will get it sorted out in the future and you won't have those problems again.
DeleteDid you let them know about the issues?
No I didn't, it isn't an urgent order. But perhaps I should, just so they get some feedback.
ReplyDeleteWouldn't hurt to let them know.
Delete